At DiscountDeals, we are committed to delivering your automotive interior accessories with speed and care. This policy explains how we process, ship, and deliver your orders.

1. Order Processing

  • Processing Time: All orders are processed and prepared for shipment within 2–5 business days (Monday through Friday, excluding public holidays) after we receive your order and confirm your payment.
  • Order Verification: To protect against fraud, we may perform routine verification on certain orders. This may occasionally add up to 1 business day to the processing time. If your order is affected, we will notify you promptly.
  • Order Modifications or Cancellations: If you need to change or cancel your order, please contact us at jeeyjk061@163.com immediately. We can only accommodate requests made before your order has entered the packing and shipping stage.

2. Shipping Destinations & Methods

We currently ship to the United States, Canada, the United Kingdom, Australia, and the European Union. Shipping options and costs vary by destination and order value.

Standard Shipping:

  • United States: Free on orders over $50. Delivery in 7–14 business days after shipment.
  • International (Canada, UK, Australia, EU): Shipping costs calculated at checkout. Delivery in 10–25 business days after shipment.

Express Shipping:

  • Available at an additional cost, calculated at checkout.
  • Delivery typically within 5–10 business days after shipment for most international destinations.

Important Notes:

  • Total delivery time = Processing Time + Shipping Time.
  • Customs, Duties & Import Taxes: For international orders, the recipient is solely responsible for any customs duties, import taxes, VAT, or brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and must be paid directly to the carrier or local tax authority upon delivery.

3. Order Tracking

Once your order ships, you will receive a shipment confirmation email with your tracking number and a link to monitor your package’s progress. You can also check the status by logging into your account on our website.

4. Delivery & Responsibility

  • Address Accuracy: It is the customer’s responsibility to provide a complete and correct shipping address at checkout. We are not liable for packages lost, delayed, or returned due to an inaccurate or incomplete address.
  • Delivery Completion: Responsibility for the package transfers to the customer once the carrier’s tracking shows the package as “delivered” or “available for pickup.” DiscountDeals is not responsible for loss or theft after this point.
  • Failed Delivery Attempts: If delivery fails due to an incorrect address, recipient unavailability, or refusal, and the package is returned to us, any reshipping fees will be the customer’s responsibility.

5. Shipping Issues

  • Lost in Transit: If your tracking shows no movement or updates for 15 business days (international) or 10 business days (domestic), please contact us immediately so we can initiate an investigation with the carrier.
  • Damaged Upon Arrival: If your order arrives with visible damage to the product or packaging, please notify us within 48 hours of delivery. Email jeeyjk061@163.com with your order number and clear photos of the damaged item and its packaging. We will work with you to resolve the issue promptly.

6. Contact Us

For any questions regarding shipping, please contact our customer service team:

DiscountDeals
Nanyang Jingchao Li Trading Co., Ltd.
Email: jeeyjk061@163.com
Phone: +86 18123568234
Address: Rm 401, Bldg 6, Yijing Garden, Shuyuan-Zhongxing Intersection (S140m), Hanhua Subdist, Xinye, Nanyang, Henan, P.R. China